Pro - Frequently Asked Questions

On this page we will group together the most common questions.

More information about the common use of our products can be found on the Consumer FAQ page.
 
If you do not find your answer, please contact our Support team via the form below or our live chat (bottom right of the website pages).
 

Pro portal

+ How to record your screen on a Mac?

MacOS screen recorder

Included with MacOS Catalina is a native feature that allows you to record your screen and take screenshots. Here’s how:

Step 1: Press Shift + Command + 5 to bring up the screenshot toolbar.

Step 2: The toolbar appears on your screen. You’ll see two sets of buttons: Three on the left to capture a screenshot and two in the middle for recording the screen. You’ll also see Option and Capture (or Record) buttons.

Click the Record Entire Screen or Record Selected Portion button followed by the Record button — it replaces Capture if the tool was originally in screenshot mode — located on the right.

Step 3: When you’re done, click the little record button located on the menu bar at the top of your display. The button looks like a circle with a square inside it. Alternatively, press Command + Control + Esc. Your video saves to the desktop by default.

+ How to record your screen on a Windows pc or laptop

Windows 10: press "windows" + "g" keys top open Game bar and press the record button.

+ How to download an image of an EEG tracing snapshot?

Press the "photo" icon above the EEG tracing to download the tracing as a PNG file.

Metal Allergy Notice

Please be advised that the Brainlink headset sensors are made of gold-plated copper. Do not use in case you have metal allergies.

How can we help?

Our team is at your service and can be contacted via the form underneath, emailFacebook Messenger and the live chat box on our website during office hours. 

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