Frequently Asked Questions

On this page we grouped together some of the most common questions asked.

If you do not find your answer within our FAQ, you can contact our Support team via the form below or our live chat (bottom right of the website pages).

General questions 

+ What does epihunter do?

Epihunter uses digital technologies to create new solutions that make epilepsy matter less in daily life. Our focus is on absence epilepsy as this causes silent, difficult to notice seizures that have a huge impact on day to day life.

+ How did epihunter originate?

“Dad, you work in digital, can you create a light that turns on when my brain switches off?” This question, from a son to his, father led to this new start-up. Find out more in our blog.

+ Is this the only epihunter product?

Currently we are focusing on this product only. Epihunter ultimately wants to offer solutions for day-to-day challenges for people of all ages with all forms of epilepsy. From conversations with people with epilepsy and experts, we are already aware of a few needs for which we have future potential solutions in mind. Do not hesitate to send us your suggestions!

+ In which regions is epihunter available?

Currently, epihunter is only available in Europe. We offer FREE shipping with online tracking.

Do you live outside of Europe? Subscribe now to our newsletter and we'll keep you informed on future availability in your region.

+ Can epihunter also be used in other locations (e.g. at home)?

Yes, epihunter can be used wherever you have access to a WiFi network. Do note that the device does not need continuous WiFI access but that it eventually would need it to sync results. Hence, the most important is the access to an Android phone (can be SIM-free) with a continuous Bluetooth connection between the EEG headset and the phone.

+ Can an adult with absence seizures also use epihunter?

Yes, epihunter can be used by adults at home, work or wherever is valuable. Epihunter would work for anyone from the age of 4. 

 

About the epihunter subscription

+ What are the payment methods you support?

Epihunter offers the option to pay by most debit or credit cards. Card payment allows for faster dispatch. 

If you'd rather make a manual payment, please transfer the full amount via international bank transfer using the following information:

  • IBAN (International Bank Account Number): BE21 7360 3604 8803
  • Account name and address: Epihunter NV, Kempische Steenweg 311, 1.02, 3500 Hasselt, Belgium
  • SWIFT/ BIC (Bank Identifier Code): KREDBEBB 
  • Name and address of our bank: KBC, Havenlaan 2, B-1080 Brussels, Belgium

Please enter your first and last name as the reference so that we can quickly identify your payment. Do note that your bank may impose charges for international payments. Consult your bank for details. 

Tip: Use a standing order to make it a recurring monthly payment.

Any questions in regards to payment? Contact us!

+ Why is epihunter offered as a subscription?

Epihunter main components are the software we continuously update. The subscription includes access to two smartphone applications and our cloud platform:

  • epihunter Core smartphone app (for Android) runs our complex algorithm to detect, signal and video record seizures in real time
  • epihunter Companion smartphone app (for Android & iOS) provides an overview of seizures, notes and videos,
  • secure cloud platform that interacts with the smartphone apps and saves all historical data in a secure way.

The EEG headset (retail value approx. £149) is offered as a loan for use so you don't have to worry about getting stuck with an expensive device. So just to be clear: The EEG headset only collects the raw EEG data and does not do anything useful without our smartphone apps and algorithm.

The smartphone apps and cloud platform are continuously being improved and new features are added frequently. All updates are included in the subscription

+ Can I stop the subscription without loosing access to my data?

Yes, we offer a free complete export of all data upon subscription cancellation. For only €19 per year, we keep your data stored on our secure environment for later reactivation or consultation. The data will be stored with the latest technologies and potentially provide additional insights in the future.

+ Is there a minimum term for the subscription?

No, epihunter can be stopped at any time, and the subscription as such has no minimum turn. Simply send back the EEG headset (offered as loan for use) and we'll stop the subscription. 

+ Can I stop the subscription at no cost?

Your epihunter subscription can be cancelled at any time with no questions asked. We have no hidden fees or charges in case of termination. Simply return the EEG headset and smartphone stand (both offered as loan for use) to stop your subscription. When cancelled during the first month, we will even refund your initial first payment.

 

About the epihunter Core app

+ How can I download the epihunter Core app?

The epihunter Core app for seizure detection and signalling is Android only and can be downloaded in the Google Play store, or by clicking this link. You can use your epihunter credentials to log in to the app. Not an epihunter customer yet? You can order a subscription here.

+ Which smartphone to use for the epihunter Core app?

The smartphone used for the epihunter Core app should have the following minimum specs:

  • Android 6.0 (Marshmallow) or later

  • 1-2 GB RAM / 8 GB internal storage

  • Bluetooth 4.0 or later

Not sure if your device is compatible? Check our list of supported devices.

+ Where do I find an installation and user guide?

Here you can find the epihunter installation and user guide Download (pdf)

+ Can I charge the smartphone while using epihunter?

Yes. For easy charging, the smartphone can be placed in landscape in the supplied smartphone holder to allow charging cable access.

+ What type of seizures can epihunter detect?

Epihunter focuses only on the detection of absence seizures and focal impaired awareness seizures (as from 3 seconds). Epihunter will not detect motor (or convulsive) seizures.

More technically, epihunter will work if your (clinical) EEG shows specific spike or discharge patterns in the Fp1-F7 derivation. This is something that you could ask your neurologist.

Find more information on our blogpost: EEG technology clarified.

+ What can I do when the Bluetooth signal drops?

Bluetooth low signal iconIf you see a red Bluetooth notification appear it is likely that the epihunter app is not receiving all of your data packets due to Bluetooth low energy signal interference.

Much like other wireless signals, Bluetooth operates on a 2.4 GHz frequency. This means anything transmitting on or interfering with that frequency can also interfere with Bluetooth.

A few potential causes:
  • Did you grant permissions for the app to connect with and remember the headset? It typically asks for this the first time. On Android phones, this often is shown as a lock symbol in the top left corner of your phone.
  • Is the headset charged and in pairing mode (blinking red/blue)?
  • Can you once try to delete and re-install the app?
  • Have you tried the headset with a different phone?

On this page, you can find more information as well as steps that could help you reduce the issue: https://www.epihunter.com/en/bt-interference

+ More about the video-recording functionality

We collected a few important pieces of information in the following bullets:

  • To enable/disable the video functionality: Go to Settings, Video, toggle the "Enable video" checkbox
  • If a recorded-video does not become available in the epihunter Companion app after 10 minutes reopen the epihunter Core app and leave it open with access to wifi for about 30 minutes.
  • By clicking on the red or green dot in the top-left corner of the app, you can see a preview.
  • Please note that video recordings starts at least 30 seconds prior to the onset of the seizure and lasts at most 30 seconds after the seizure.
  • The red dot means that a video is being recorded.

+ What do the different module notifications mean?

 

Blue light

Module is turned on and is connected to the smartphone

2 beeps

When the module turns on or when the sensors are well connected with the forehead

Red & blue light

Module is turned on but has no connection with the smartphone

1 beep

Module is turned off

4 beeps

Module battery is empty

Red light Device is charging

 

About the EEG headset

+ How to unbox the EEG headset?

We made a short step-by-step manual for how to unbox the BrainLink EEG headset. It also shows you how to find the charging cable and a handy travel bag.

+ How to charge the BrainLink EEG headset?

+ How to turn on the EEG headset?

+ What is the battery life for the BrainLink headset?

The battery life of the headset is estimated at 4 hours. We recommend charging the headset every night for optimal use.

+ How is it possible that epihunter only uses a small headband, yet in hospital many electrodes are being glued to my head?

This is a great question we received on facebook.
  • In short: With epihunter we are only looking to answer the question "Is there an absence seizure?" while in hospital there are many more questions the EEG is used for.
  • A bit longer and more technical: Hospital EEG provides detailed information on what happens in the different parts of the brain. Yet, absence seizures are generalized throughout all parts of the brain which means that to detect them it doesn't matter where on the skull you place the sensors. This means that we can do with only 2 sensors to the forehead (Fp1 and F7 to be precise) and by using machine learning data analysis we can filter out a lot of noise to detect the specific patterns of an absence seizure.

 

About the epihunter Companion app

+ How can I download the epihunter Companion app?

The epihunter Companion app for consulting your epihunter sessions and seizure records is available for both Android and iOS. Click this link to download from Google Play store (Android) and this link for download from App store (iOS). More information about epihunter Companion: https://www.epihunter.com/en/companion-app

+ Minimum phone requirements for the epihunter Companion app

iOS 10.0. or later

Android 5.0 (Lollipop) or later

Not sure if your device is compatible? Check out our list of compatible devices (epihunter Companion)

+ How to access data and videos in the Companion app?

There are two options to access data and videos:

  1. Are you an epihunter Core user, parent or partner? Use the same login details as with the epihunter Core app for permanent and unrestricted access to the information. Use the following steps:

    1. Download and install the epihunter Companion app

    2. Login with the epihunter Core app login details (email address and password)

  2. Get revocable access to someone’s data, granted by an above user. Use the following steps:

    1. Download and install the epihunter Companion app

    2. Create a user account by pressing the link "Don't have an account yet?" and following the instructions

    3. Login with the newly created login details and go to “Settings”> “Get access to someone's data”. As a result a QR-code is shown.

    4. Ask a user with permanent and unrestricted permissions to open their epihunter Companion app, go to “Settings” > “Give access to my data” and then scan the QR code of the new user.

    5. Once the QR code has been scanned, the respective user names are shown in the "Visible accounts" and "Accounts that have access to my data" list on both epihunter Companion apps.

Metal Allergy Notice

Please be advised that the Brainlink headset sensors are made of gold-plated copper. Do not use in case you have metal allergies.

How can we help?

Our team is at your service and can be contacted via the form underneath, emailFacebook Messenger and the live chat box on our website during office hours. 

Contact form

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