Issues with the Bluetooth signal dropping during a session
If you see a red Bluetooth notification appear it is likely that the epihunter app is not receiving all of your data packets due to Bluetooth low energy signal interference. Much like other wireless signals, Bluetooth operates on a 2.4 GHz frequency. This means anything transmitting on or interfering with that frequency can also interfere with Bluetooth.
As Bluetooth signal interference and dropouts are related to the setup of Bluetooth technologies and not something we at epihunter can control, it is not an issue we can fix for you. And the epihunter app can only work with the data it receives from the headset.
While we cannot solve the issue, we do have included below the most common causes for interference and dropouts so you can try to find a solution via a process of elimination.
Most common causes for potential Bluetooth signal dropouts:
Potential wireless signal interference sources:
If you are still experiencing dropouts after eliminating the above causes, we can try and help you investigate.
Contact our Support team and we will help you further. Send us any description as well as pictures (of the location where you use epihunter, the headset and its sensors, the phone you use for epihunter) and some app screenshots (if applicable).